❓ Frequently Asked Questions
1 Are you a factory or trading company?
We are a professional lighting factory specializing in decorative lighting for 18 years.
2 How do you ensure product quality?
We use high-quality materials including iron, acrylic, and premium electroplating. 100% of products are tested through strict QC procedures, from raw materials to final assembly.
3 Which shipping methods are available?
We offer Express delivery (DHL, UPS, TNT, FEDEX) taking 5-10 days, or Air Freight for orders over 100kgs for better economy.
4 Can I customize products or print my logo?
Yes, we accept OEM and custom designs. We can print your logo based on your approved design and provide free CAD drawings for projects.
5 What is your warranty and service policy?
We offer a 2-year warranty and CE/UL/SAA certification. If any components are broken during shipping, we provide a free exchange.
6 What are your payment and lead time terms?
Payment is via T/T (30% in advance). Lead time for samples is 7-10 days, and bulk orders typically take 15-35 days.